Terms & Conditions

• By accessing this website, we assume you accept these terms and conditions. Do not continue to use INZ9 if you do not agree to take all of the terms and conditions stated on this page.

• License:

Unless otherwise stated, INZ9 and/or its licensors own the intellectual property rights for all material on INZ9. All intellectual property rights are reserved. You may access this from INZ9 for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

a) Copy or republish material from INZ9
b) Sell, rent, or sub-license material from INZ9
c) Reproduce, duplicate or copy material from INZ9
d) Redistribute content from INZ9

This Agreement shall begin on the date hereof.

• Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. INZ9 does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of INZ9, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, INZ9 shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

INZ9 reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

a) You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
b) The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
c) The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
d) The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant INZ9 a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

• Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

a) Search engines;
b) News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

a) commonly-known consumer and/or business information sources;
b) dot.com community sites;
c) associations or other groups representing charities;
d) online directory distributors;
e) internet portals;
f) accounting, law, and consulting firms; and
g) educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of INZ9; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to INZ9. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

a) By use of our corporate name; or
b) By use of the uniform resource locator being linked to; or
c) Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of INZ9's logo or other artwork will be allowed for linking absent a trademark license agreement.

• Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

• Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

• Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

• Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

a) limit or exclude our or your liability for death or personal injury;
b) limit or exclude our or your liability for fraud or fraudulent misrepresentation;
c) limit any of our or your liabilities in any way that is not permitted under applicable law; or
d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

• Customers are required to be 18 years or older to place bets. INZ9 has the authority to request age verification from customers and may suspend their accounts until they provide adequate proof of age.

• Customers are obligated to keep their username and security information private. If a customer believes their details have been compromised, they must inform us without delay. The customer will be accountable for any activities or transactions conducted using their username.

• Once a bet is placed and confirmed, customers are unable to revoke or modify it.

• INZ9 has the authority to nullify any bets placed by an individual or a group attempting to deceive the company. Should there be indications of multiple bets with identical selections placed by or on behalf of the same person or group, INZ9 holds the right to invalidate those bets and suspend the associated accounts.

• INZ9 retains the authority to close your account at any time if it determines, at its sole discretion, that bets were made to defraud INZ9 or were placed by or through a bookmaker or gambling syndicate aiming to increase payouts in our Games. Additionally, INZ9 reserves the right to retain all winnings and the original stake of anyone discovered to have engaged in such fraudulent activities.

• INZ9 strictly forbids the establishment of false or fraudulent identities, and you agree not to create an account for anyone other than yourself. In situations where there is suspicion that your account is being used for fraudulent activities, cheating, or money laundering, or in a manner that threatens the integrity of the sports or events on which betting markets are offered, INZ9 has the right to freeze the funds in your account.

• In order to uphold robust security measures for the protection of your funds, we will conduct occasional security reviews and maintain records of transactions and bets. You acknowledge that during these security checks, we may request extra documentation to confirm your identity as the account holder.

• You are obligated to promptly notify us if there are inaccuracies in your personal account details or other financial information related to your Account, as this may lead to your financial institution rejecting transactions. We bear no liability or responsibility for transactions that are declined due to incorrect information if you have not informed us of any necessary changes or corrections.

• English is the primary language for these Terms and Conditions. Despite diligent efforts in translation, if any part of these Terms and Conditions is unclear, only the English version shall be considered authoritative.

• INZ9 prohibits its customers from having multiple accounts in the same currency (no more than one account per currency). Customers discovered with duplicate accounts will face suspension of their accounts.

• Registering duplicate accounts with intentionally altered personal information (if identified) can lead to permanent closure of the gaming account. INZ9 has the authority to cancel all accrued winnings for such users. Additionally, the account will be permanently frozen.

• Every bonus, promotion, and special offer has its own unique terms and conditions. The player is responsible for reading and comprehending the terms related to each bonus they accept. INZ9 retains the authority to withdraw any bonus, special offer, or promotion at its discretion.

• Before approving or processing any withdrawal, INZ9 may ask customers to provide various documents, including but not limited to personal ID, both sides of a credit/debit card, a passport, a driving license, or a recent bank statement, as it sees fit. If you do not fulfill these security requests, INZ9 has the right to invalidate any winnings in your account.

• General INZ9 Terms & Conditions are also part of these Terms & Conditions.

• These terms and conditions take precedence over any communication through Email, Phone, or Chat.

• Every promotional offer is restricted to one per individual, family, household address, email address, telephone number, identical payment account, and any shared computers (such as those in schools, workplaces, or public libraries) as well as shared IP addresses.

• The majority of our promotions are subject to a rollover/turnover requirement. This resulted in members must meet the specified rollover/turnover criteria before they can make any withdrawals.

• Bets placed on opposing outcomes, or a draw will not be considered in the calculations or count towards fulfilling any rollover/turnover requirements.

• INZ9 retains the authority to disqualify the bonus eligibility, forfeit the bonus amount, and nullify any bonus-related winnings of an individual or group of customers if there are indications of suspicious betting patterns. These patterns, which aim to secure a guaranteed profit and/or bonus eligibility, may include, but are not limited to, similar betting behaviors across the same events, markets, or selections, identifiable in one or multiple accounts.

• If there is evidence of bonus abuse, INZ9 has the right to remove the bonus and any winnings tied to the bonus from the customer's account.

• Abusive behavior in promotions can encompass, but is not limited to, activities such as consistent or questionable betting patterns on the same events, markets, or choices, which can be observed in one or several accounts. This also includes an abnormally high number of bets on the same selection(s) in a brief timeframe, which differs significantly from typical betting patterns.

• INZ9 will not be held accountable if a member provides incomplete or incorrect information, leading to a delay or failure in the delivery of gifts or lucky draw prizes.

• INZ9 holds the authority to modify, cancel, reclaim, or reject any promotion according to our discretion.

• All decisions made by the management are conclusive.

• By agreeing to these terms and conditions, the Customer unequivocally affirms and guarantees, without any restrictions or reservations, that they are at least 18 years old or have reached the age of consent in their home jurisdiction, whichever is higher. The Customer also confirms they have the mental capacity to be responsible for their actions and to comply with these terms and conditions. The Company retains the right to nullify any transactions involving minors at any time.

• A Customer who has the intention to bet with the Company should be aware that there might be laws in their nation, residence, or location from where the bets are made, forbidding online betting and/or gaming ("gambling"). The Customer firmly guarantees to the Company, without any reservations or limitations, that they will neither access nor register on the Website at any point if:

a) from a location where gambling is legally prohibited
b) if the Customer holds citizenship in a country that forbids its citizens from engaging in gambling activities, irrespective of their current whereabouts; and if the Customer is a citizen or resides in any of the following regions: Hong Kong Special Administrative Region of the People's Republic of China, France, the United States of America, Switzerland, Taiwan, and the Republic of the Philippines (referred to together as "Prohibited Jurisdictions").

• Customers are allowed to deposit funds into the Company only through the payment methods that are pre-approved and listed on the Website. The Customer should deposit and withdraw money exclusively via the same Payment Solution Companies approved by the Company ("Authorized Payment Solutions"), unless the funds are being deposited directly with the Company. Authorized Payment Solutions are not permitted to claim they are authorized to receive funds on behalf of the Company without prior written confirmation from the Company. Additionally, Authorized Payment Solutions are prohibited from marketing, advertising, publicizing, or promoting the Company or its Services without obtaining prior written consent from the Company.

• In order to use the Company's betting services, the Customer must initially register on the Website and create an account, thereby becoming a Registered Customer.

• The Customer is required to submit all necessary Personal Information to the Company at the time of registration and is responsible for maintaining the accuracy of their Personal Information on the Website, particularly their address, telephone number, and payment/bank details (if applicable). It is imperative that the Customer provides accurate information while setting up an account, as any failure to do so will lead to a violation of these terms and conditions and result in the immediate termination of the account, along with the forfeiture of all funds in the account.

• The Customer consents to provide any documents requested by the Company to authenticate the Personal Information given to the Company. The Customer permits the Company to employ any legal methods it deems necessary to verify the Personal Information submitted in the online enrollment form (“Personal Information”). This includes all essential information from the Customer, as determined by the Company at its sole discretion, to adequately identify the Customer. Once this online enrollment form is submitted and approved by the Company, the Customer becomes a Registered Customer ("Registered Customer"). The Company has the sole discretion to accept or reject the Customer for any reason. Only Registered Customers are permitted to use the Company's services and place bets within their betting limit or the funds available in their account.

• A Customer is permitted to create only one account on the Website with the Company. Should any extra accounts be opened, the Company may choose to close them and refund any remaining balance to the Customer, or alternatively, treat all such accounts as a single joint account by merging them. The Company holds the right to decide on these actions at its own discretion. The Customer acknowledges that the Company has the authority to employ any method it finds suitable to ascertain whether multiple accounts are owned by the same Customer.

• As a Registered Customer, you will receive a username and password ("Account Access Information") for your personal use only. It is your duty to keep this information confidential at all times, and you are entirely responsible for any misuse or unauthorized sharing of your Account Access Information with others. If you suspect that your Account Access Information has been disclosed, its security compromised, or accessed by a third party, you should immediately inform the Company. The Company may then issue new Account Access Information to you. All bets or requests placed online using the correct Account Access Information will be deemed valid.

• The Customer is expected to notify the Company as soon as possible if they suspect their account is being improperly used by someone else, so the Company can suspend the account. The Company will not be accountable for any delays in suspending the account that are deemed reasonable. Bets or requests placed online using the Account Access Information will only be considered invalid after the Customer has informed the Company about the compromise of their information, and the Company has suspended the account. Any such notifications should be made using the contact details provided in the "Contact Us" section of the Website.

• The Company may occasionally ask the Customer to update their password or Account Access Information, or it may suspend the Customer's account if it suspects a potential security breach or misuse of the Website. Furthermore, the Company reserves the right to alter the Customer's Account Access Information after giving prior notice to the Customer, at its sole and absolute discretion.

• To ensure robust security and safeguard the Customer's funds, the Company might conduct random security audits. The Customer acknowledges and agrees that the Company has the authority to request further information and/or documentation from the Customer to confirm their identity as the account holder during such security checks.

• The Customer is advised to verify their account balance each time they visit the Website. If there is any inconsistency in the account balance, it is the Customer's responsibility to promptly inform the Company and provide a record of their transactions since their last account balance verification. If the Company does not receive any notification of a discrepancy in the account balance within thirty (30) calendar days from the end of any month, the Customer agrees to relinquish any claims related to any discrepancies in their account balance and to accept the account information as accurate at the end of that period. The Customer can report any discrepancies in their account balance to the Company using the contact details found in the "Contact Us" section of the Website.

• The Company holds the authority to shut down or suspend a Customer's account and either refund or retain the remaining balance in the account, based on the Company's own reasonable discretion, without owing an explanation to the Customer. Nonetheless, in such cases, any pending bets will still be honored, as long as they were appropriately placed by the Customer in line with these terms and conditions.

• The Customer is allowed to withdraw funds from their account once their balance has been verified by the Company and in line with any withdrawal guidelines that may be posted on the Website.

• The Customer can terminate their account with the Company at any time by notifying the Company in writing of their decision through the contact details provided in the "Contact Us" section of the Website. Upon deciding to close their account, the Customer must cease using the Website immediately. Bets or requests placed online with the Account will only be considered void after the Company has informed the Customer that their account has been cancelled. The Customer remains responsible for any actions taken on the account until they receive confirmation of account cancellation from the Company.

• The Customer is obligated to regularly maintain their account with the Company. This means the Customer must log in to the Website and use the Company's services at least once every twelve (12) months. If an account remains inactive for twelve (12) consecutive months or more, the Company has the right to close the Customer's account and the Customer agrees to relinquish any remaining balance and all claims against the Company.

• The Company has the right to immediately suspend or terminate the Customer's account if the Customer violates any of the obligations set forth in these terms and conditions. In the event of a significant breach by the Customer of any terms and conditions, as judged by the Company at its sole discretion, the Company retains all rights and remedies available against the Customer under these terms and conditions and in accordance with the law. Additionally, the Company may hold onto any outstanding funds from the Customer as security for the Customer's commitments hereunder and/or any liabilities resulting from the Customer's breach of these terms and conditions.

• We as a company will only accept bets made online through the Website from customers who are registered with us.

• A bet counts as being placed only when you make it online through our website—INZ9—from the location identified by your Internet Protocol Address, as recorded by us. It's considered accepted once our gaming server, located in its specific jurisdiction, acknowledges and records it. We'll let you know via the Website once your bet is both accepted and recorded in line with these conditions. A bet is finalized when our server in its jurisdiction records it and you're notified accordingly. Also, remember that your deposit needs to be wagered. If you haven’t claimed any bonus, you need to wager your deposit at least once before you can make a withdrawal.

• Once you successfully place a bet on our Website, you'll get an electronic acknowledgment. This serves as confirmation that we've accepted and recorded your bet.

• If a bet isn't fully transmitted, for reasons including technical issues that disrupt or interrupt the transmission, it will be considered void.

• Once your bets are placed, accepted, and recorded by us, you can't cancel or change them. We're not obliged to cancel any bets that have been properly placed and recorded according to our terms and conditions. If you try to cancel a bet before it's confirmed, it's a good idea to check your bet list (found in the user menu bar on the Website) to confirm the bet hasn't been placed. In case of any disagreement about bet placement, let us know before the bet is finalized or before the event you've bet on starts. We will then look into the matter and resolve it based on what we think is reasonable.

• We record all electronic transactions for both your protection and ours. If there's a dispute that our management can't settle, we'll use these recordings as evidence. Both you and we agree that these recordings, being accurate and true, will serve as the final word in resolving such disputes as a last resort.

• We have the right to stop or forbid further betting in any market at any time without advance notice, based solely on our discretion. When a market is suspended or access to it is restricted, any bets you try to place will be automatically rejected.

• At our discretion, and without needing to explain to the customer, we reserve the right to refuse any bet or a part of it. We can also suspend or close an account at any time if we believe its continued use could lead to any kind of damage or loss for either the customer or the company. This can happen during an investigation of a breach of our terms, rules, and privacy policy, if a breach has been confirmed, or following a complaint made by the customer.

• We're not liable for any issues with equipment or telecommunications that hinder the proper placement, acceptance, recording, or notification of bets.

• In no circumstance will we be held responsible for any damages or losses, regardless of their nature, that are said to arise from or are linked to the use of our Website or its content. This includes, but isn't limited to, delays, interruptions, communication line failures, misuse of the Website by anyone, or any mistakes or missing information in the content.

• Bets are open for acceptance until the specified deadline for each event, which is included in these terms and conditions and agreed upon by you, the customer. If a bet is mistakenly accepted after this deadline, it will be considered void, and we have the right to cancel such a bet.

• Your bets made with a credit or debit card aren't valid until we, or our Authorized Payment Solutions, have fully received the payment. This needs to happen before you start betting, as per Clause 4.2 mentioned earlier. If we don't receive your payment before you begin betting, any such bets you place will automatically be void.

• You need to have more funds in your account than the amount you want to bet. If not, you won't be allowed to place any bets.

• The odds and lines shown on the Website can change, but they become set once your bet is placed, accepted, and recorded as stated in Clause 4.2. We have the right to adjust odds, prices, or information about bet types, markets, or events whenever necessary, and we may do so without prior notice or explanation. If there's an error in the odds, prices, or information displayed, we can either cancel or reject any bets impacted by this error, or correct the error. We'll make sure to put a clear notice on the Website in such cases.

• The highest amount you can bet on any market or event changes depending on the type of bet and can be altered at any time, based solely on our decision and without prior notice.

• Mix Parlay (Sports)
- For the Mix Parlay in sports betting, each member's maximum winnings are capped at MYR10,000.

• Live Casino
- In the Live Casino, each customer can win up to a maximum of MYR150,000 per day.

• Slot Casino
- In the Slot Casino, no matter how much you win from the Jackpot or Progressive Jackpot, the highest amount we'll pay out is capped at MYR100,000.

• Once the final result is confirmed, we'll update your account to show either your winnings or losses. Also, it's our prerogative to select the most reasonable and fitting source for determining this final result.

• In case we accidentally credit or debit your account, please let us know as soon as possible. Remember, if you receive any funds by mistake, they're not yours to keep and should be returned to us. Also, we hold the right to cancel any transactions, including bets, that involve these mistakenly credited funds. And just a heads up, if you've already withdrawn those funds, you'll need to reimburse us.

• We can't be held accountable for any mistakes, whether they're typing errors, technical glitches, or human oversights, when it comes to setting odds or handicaps. Should an error occur, we have the sole discretion to either cancel any bets impacted by this mistake or to rectify the error.

• No matter what happens, we won't be responsible for any kind of damage or loss, be it direct, indirect, or anything else that might come from using our website. This includes any mistakes, confusion, or unclear information on the site, as well as any technical issues like failures, delays, or disruptions. Also, we're not liable for any misuse of the website, any missed details, or any financial losses like a dip in business, loss of profits, interruptions in your business, or loss of business information, even if you've already let us know that such losses could happen.

• We won't be held responsible for any breaking of these terms and conditions due to situations that are out of our reasonable control.

• We hold the right to remove the website or parts of it whenever necessary. Apart from your rights related to any funds you've deposited; we won't have any other liability to you if we decide to take such action.

• We reserve the right to limit your access to the website, suspend or close your account, cancel any bets, or withhold funds if we suspect any fraudulent activities, wrongdoings, or involvement in money laundering. It's important for you to know that if your use of the website violates any laws related to fraud or money laundering, any payments you've received may be subject to seizure or could be frozen. Also, to the extent allowed by law, we won't be held responsible for these payments, and we won't face any liability if we have to share your information with regulatory authorities in such situations.

• We have the authority to cancel any bets and withhold payments to any individual, group, or organization that collaborates to deceive our company.

• Under the law, we can cancel bets, hold back, and take away money in your account if we find any fraudulent or money laundering activities. If such activities cause us losses or damages, you need to compensate us, including our directors, employees, shareholders, consultants, and advisors. This applies to all customers involved or suspected to be involved in such activities. Our power to cancel suspicious bets is limited up to the deadline for accepting bets. After that, we can only use this power if we have solid reasons to believe the bets are fraudulent, connected to money laundering, or violate our terms and conditions.

• "Wrongdoings" and "fraud" cover a range of actions but aren't limited to trying to get around our terms, rules, and requirements like one account per player, betting and winning limits. This includes hacking, using someone else's account information without permission, using funds from another person's account or funds you don't legally own, and any actions using our website or services that harm us or others. Providing false personal information, "chip dumping," moving funds in sports betting, and any other actions we think are fraudulent or wrong also fall under this category.

• For our Online Casino, the following definitions apply:

• "Online Casino" refers to our internet-based gaming system on the website INZ9. This includes a variety of gaming options like online casino games, online poker rooms, progressive jackpot games, and any other applicable games. "Software" means the program we've licensed, which includes any data files and other content derived from it. This software might need to be downloaded, accessed, or used in some way from the website for you to take part in the Online Casino.

• We're giving you, our customer, a personal right to use the Software. This right is just for you (so it's non-exclusive and can't be passed on to anyone else). You can use it for playing games in the Online Casino and other online games we offer, but there are some specific rules you need to follow.

i. The customer is not allowed to:

• As our customer, you must not install or load the Software onto any server or networked device. Also, you shouldn't take steps to make the Software accessible through any kind of bulletin board, online service, remote dial-in, or any network to others.

• You're not permitted to sub-license, assign, rent out, lease, lend, transfer, or copy your license to use the Software. Also, making or distributing copies of the Software is not allowed, except where it's explicitly stated otherwise in this agreement.

• You are not allowed to translate, reverse engineer, decompile, disassemble, change, or create any derivative works from the Software, nor can you modify it in any other way.

• You must not make copies of, or translate, any user documentation that's available online or in an electronic format.

• You're not allowed to reverse engineer, take apart, modify, adapt, translate, try to uncover the source code of the Software, or create any new works based on the Software, whether in whole or in part.

• You're prohibited from entering, accessing, or trying to enter or access our security system. Additionally, you must not in any way interfere with the Online Casino, the Website, or attempt to modify the Software. This includes the use of robots or similar devices and making changes to any features or components of the Software.

ii. The Software isn't owned by the Customer. Instead, it's the exclusive property of Playtech Software Limited, a third-party software provider (known as the 'Software Provider'). The Software and its documentation, licensed to the Company, are proprietary products of the Software Provider and are globally protected by copyright laws. Using the Software doesn't grant you any ownership of the intellectual property rights in it. This agreement is solely about giving you the license to use the Software.

iii. The Software comes 'as is,' with no guarantees, promises, or representations, whether they're stated outright or implied by law. This means we're not offering any implied warranties or conditions, including those of merchantability, satisfactory quality, or fitness for a particular purpose. Also, we can't assure you that the Software will meet all your specific needs.

iv. We can't guarantee that the Software will be free from infringement, operate without errors or interruptions, or that any defects in the Software will be fixed. Also, we don't promise that the Software and servers are virus-free. If any errors in communication or the system happen related to account settlements or other aspects of the Software, neither we nor our Software Provider will be responsible for any related costs, expenses, losses, or claims. In case of such errors, we also reserve the right to remove affected games from the Software and the Website and take any necessary actions to address these errors.

v. You acknowledge that we can't control how you use the Software. You're choosing to download and use the Software at your own risk. We won't be liable for any direct, consequential, incidental, or special damages or losses you might experience from using it, except in cases of personal injury or death caused by our negligence.

vi. The Software contains confidential information that's very important and valuable to both the Software Provider and us, the Company. You're obligated to use and share this confidential information only as allowed by the terms of this agreement.

• As a customer, you promise to carefully read the End-User License Agreement related to the Software. You agree to use the Software only if you fully understand and unconditionally accept its terms and conditions. Additionally, you agree to keep accessing and using the Online Casino only if you are in agreement with any amendments and updates to the End-User License Agreement.

• You agree to settle all payments owed to us or any third party related to your use of the Online Casino. Furthermore, you agree not to initiate charge-backs, nor to renounce, cancel, or reverse any of your payments that are due. In case any payment is not made, you'll need to reimburse the Company for these unpaid amounts, including any costs we incur while collecting your payment.

• If there's ever a disagreement about a bet or winnings, our company's decision on the matter will be the final word and must be accepted as such.

• We have the right to temporarily hold back any payout or winnings until we've satisfactorily confirmed the identity of the winner. This is to make sure we're paying the right person. To help with this, we might ask you, at our discretion, to provide a notarized ID or any other form of certified identification as per the laws of your jurisdiction.

• If we have reason to suspect you of fraud or if any of your payments are reversed, we reserve the right to hold onto any payouts or winnings you're due. Additionally, we may take legal steps to collect any payments you owe us. In cases involving live games, if we suspect card counting, we also have the right to retain any amount in your account that's more than your initial deposit.

• For progressive jackpot wins, the payout comes from a third-party software provider to us, the Company. Assuming they send the winnings on time, we aim to pay you within the first 14 days of the following month, after verifying the payment. Be aware that delays can happen if the Software Provider doesn't send the winnings promptly. If there's a delay in receiving your progressive jackpot winnings due to the Software Provider, you agree not to hold us responsible for any related claims or actions, and to cover any legal costs we might face because of these claims.

• Please note, the maximum payout for any Jackpot or Progressive Jackpot winnings is capped at MYR100,000. This limit applies to your total progressive winnings, no matter if they're from one or several games. Also, we won't be paying interest on any unpaid progressive jackpot winnings.

• If you need to withdraw an amount beyond these limits, you can request this through customer support. We might agree to this, but we'll deduct a certain percentage to cover various costs. We'll inform you of this rate, and upon your confirmation, we'll process your special withdrawal.

• We also reserve the right to change how we pay out or fund your withdrawal requests. Additionally, we might publicize details about your progressive winnings, but we'll take reasonable steps to protect your privacy and security while doing so.

• We have the authority to hold back, refuse, or reverse any payout or winnings, and to change any policy if we think that customers are misusing or trying to misuse any of the following:

i. We reserve the right to act if we suspect any misuse of our bonus offers.

ii. We also hold the right to intervene in cases of suspected abuse of our other promotional activities.

iii. Additionally, we maintain the right to take action if there's any misuse of specific policies or rules related to any of our existing or newly introduced games.